Thumbtack and Paystand Case Study | Paystand
How Thumbtack Reduced Their DSO by 40%
Home management platform Thumbtack streamlined its AR process with Paystand, resulting in a 40% decrease in DSO, 98% reduction in write-offs and a 87% reduction in manual effort.
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Challenge
Thumbtack needed an AR solution that would fully integrate with Netsuite and help automate unnecessary manual tasks.
Solution
With Paystand as their AR automation tool, Thumbtack eliminated the need for separate AR programs or complicated and unreliable APIs.
Testimonials
"Real-time updates and analytics have made it easier to forecast and budget cash flow."
Chad Bello
Revenue Accounting Manager
Thumbtack’s Challenge: Streamlining AR for IPO Success
As Thumbtack prepared for its IPO, the finance team faced significant challenges in their accounts receivable (AR) processes. Although they used NetSuite as their primary ERP, their billing system, Bill.com, only partially integrated, leading to:
- Duplicate invoices and data discrepancies
- Inefficient, manual processes prone to errors
- Limited visibility into real-time payment status and cash flow
To support their growth and IPO readiness, Thumbtack needed a solution that fully integrated with NetSuite, eliminating these inefficiencies and enabling better revenue recognition.
The Benefits of Paystand’s Solution
- 40% Reduction in Days Sales Outstanding (DSO): Faster payments and real-time updates keep Thumbtack’s cash flow on track.
- Significant Cost Savings: Write-offs were drastically reduced by 98.75%, from $20,000 to just $250.
- Time Efficiency: Automated AR processes have saved the team 28 hours per month, allowing them to focus on strategic priorities.
- Enhanced Customer Experience: The self-service, branded payment portal gives customers a choice of payment methods, including bank wires, ACH, and credit cards, improving convenience and satisfaction.
“Whether it's bank wires, ACH, or credit card, our customers love having multiple payment options,” says Chad. “Paystand has just been incredible to work with.”
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Paystand is on a mission to create a more open financial system, starting with B2B payments. Using blockchain and cloud technology, we pioneered Payments-as-a-Service to digitize and automate your entire cash lifecycle. Our software makes it possible to digitize receivables, automate processing, reduce time-to-cash, eliminate transaction fees, and enable new revenue.
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