# FAQs

- [Split Payments in Sage Intacct](https://support.paystand.com/hc/en-us/articles/42739297223323-Split-Payments-in-Sage-Intacct)
- [Why does a payment made through Paystand get "stuck" in the Paystand clearing account?](https://support.paystand.com/hc/en-us/articles/23009249284379-Why-does-a-payment-made-through-Paystand-get-stuck-in-the-Paystand-clearing-account)
- [Why don’t my aging reports match my transaction data?](https://support.paystand.com/hc/en-us/articles/19431245485595-Why-don-t-my-aging-reports-match-my-transaction-data)
- [If there is a refund or a dispute will the invoice status change in Sage?](https://support.paystand.com/hc/en-us/articles/14632369526939-If-there-is-a-refund-or-a-dispute-will-the-invoice-status-change-in-Sage)
- [Do you reconcile payments made outside of Paystand?](https://support.paystand.com/hc/en-us/articles/14221502921243-Do-you-reconcile-payments-made-outside-of-Paystand)
- [Does Autopay allow for partial payments?](https://support.paystand.com/hc/en-us/articles/14221348937243-Does-Autopay-allow-for-partial-payments)
- [Can bank transfers be used for monthly payments? Does the customer need to authorize each transfer by logging into their bank account every month?](https://support.paystand.com/hc/en-us/articles/14221006999579-Can-bank-transfers-be-used-for-monthly-payments-Does-the-customer-need-to-authorize-each-transfer-by-logging-into-their-bank-account-every-month)
- [How does Paystand handle refunds in Sage?](https://support.paystand.com/hc/en-us/articles/13965995715483-How-does-Paystand-handle-refunds-in-Sage)
- [What happens when you take a payment with no invoice attached?](https://support.paystand.com/hc/en-us/articles/13083075852827-What-happens-when-you-take-a-payment-with-no-invoice-attached)
- [How can I add invoices if I find any missing after the sync?](https://support.paystand.com/hc/en-us/articles/11846468862747-How-can-I-add-invoices-if-I-find-any-missing-after-the-sync)
- [Can activating (new) dimensions hamper automated reconciliation?](https://support.paystand.com/hc/en-us/articles/11845866637979-Can-activating-new-dimensions-hamper-automated-reconciliation)
- [Can I brand the email payment reminder?](https://support.paystand.com/hc/en-us/articles/11845332206235-Can-I-brand-the-email-payment-reminder)
- [What happens if an invoice comes in without dimension values?](https://support.paystand.com/hc/en-us/articles/11845289482907-What-happens-if-an-invoice-comes-in-without-dimension-values)
- [What happens to reconciliation if there is a duplicate payment?](https://support.paystand.com/hc/en-us/articles/11765696209691-What-happens-to-reconciliation-if-there-is-a-duplicate-payment)
- [Can I update a customer's email address?](https://support.paystand.com/hc/en-us/articles/11765609130011-Can-I-update-a-customer-s-email-address)
- [Is there a penalty for handling refunds?](https://support.paystand.com/hc/en-us/articles/11765347422491-Is-there-a-penalty-for-handling-refunds)
- [When is the earliest I can initiate a refund on a payment?](https://support.paystand.com/hc/en-us/articles/11765296864027-When-is-the-earliest-I-can-initiate-a-refund-on-a-payment)
- [How often does Paystand handle bank reconciliations?](https://support.paystand.com/hc/en-us/articles/11765147545883-How-often-does-Paystand-handle-bank-reconciliations)
- [Can I have multiple portals for each of my subsidiaries?](https://support.paystand.com/hc/en-us/articles/11765108434587-Can-I-have-multiple-portals-for-each-of-my-subsidiaries)
- [Can the payment reminder be forwarded to another email to pay?](https://support.paystand.com/hc/en-us/articles/11764842293915-Can-the-payment-reminder-be-forwarded-to-another-email-to-pay)
- [Can the payment reminder be sent to multiple email addresses?](https://support.paystand.com/hc/en-us/articles/11764717348379-Can-the-payment-reminder-be-sent-to-multiple-email-addresses)
- [Does Paystand take Bank Network payments over the Virtual Terminal?](https://support.paystand.com/hc/en-us/articles/11764518294683-Does-Paystand-take-Bank-Network-payments-over-the-Virtual-Terminal)
- [Do you have an account updater on the credit cards before they expire?](https://support.paystand.com/hc/en-us/articles/11764312157339-Do-you-have-an-account-updater-on-the-credit-cards-before-they-expire)