# FAQs

- [Refunds for Smart Lockbox Transactions](https://support.paystand.com/hc/en-us/articles/40177599539739-Refunds-for-Smart-Lockbox-Transactions)
- [Is there a way to view individual items (scans) associated with a batch payment?](https://support.paystand.com/hc/en-us/articles/11785017218715-Is-there-a-way-to-view-individual-items-scans-associated-with-a-batch-payment)
- [After the customer sends a check, how long does it take for the funds to be in my bank account?](https://support.paystand.com/hc/en-us/articles/11784894378267-After-the-customer-sends-a-check-how-long-does-it-take-for-the-funds-to-be-in-my-bank-account)
- [Does SMART Lockbox process international check payments?](https://support.paystand.com/hc/en-us/articles/11784830430363-Does-SMART-Lockbox-process-international-check-payments)
- [Does SMART lockbox process checks from the IRS?](https://support.paystand.com/hc/en-us/articles/11784788728219-Does-SMART-lockbox-process-checks-from-the-IRS)
- [Is there a fee for bounced or voided checks?](https://support.paystand.com/hc/en-us/articles/11784709277083-Is-there-a-fee-for-bounced-or-voided-checks)
- [What happens if the customer (payer) does not add the mail stop number?](https://support.paystand.com/hc/en-us/articles/11784650802459-What-happens-if-the-customer-payer-does-not-add-the-mail-stop-number)
- [Do I get my own PO Address?](https://support.paystand.com/hc/en-us/articles/11784609466523-Do-I-get-my-own-PO-Address)
- [How do you handle other documents included with the checks?](https://support.paystand.com/hc/en-us/articles/11784464892827-How-do-you-handle-other-documents-included-with-the-checks)