### Bank Message

The card was declined for an unknown reason or possibly your card issuer or bank has declined the transaction.

### Issue

The Generic Decline error can occur when a payer attempts to either make a payment or save a fund.

Each bank network has payment rules, a combination of a soft or hard decline, or other variables that are too generic to provide a decline reason.

### Next Steps

With Generic Decline cases, the payer is required to contact their card issuer for additional information. Paystand is unable to determine this information on behalf of the payer.