Admin access gives full permissions in the Paystand Dashboard. Both Clerk and Admin users can request an upgrade to Admin.

### Important

- Admin access provides full control, including bank updates and user management
- Requests must be reviewed and approved by existing Admin users
- Paystand schedules a **verification call** with the user for security purposes

### Requesting Admin Access

1. Submit a request to Paystand Support, specifying which user needs Admin access

2. Support will send an email notification to all current Admin users
   
   - This email informs Admins that a new Admin request has been received
3. If any **Admin user objects**, they must reply to the email to deny the request

4. If **Admins users agree**, Paystand Support will schedule a **security verification call**

5. Paystand schedules a verification call with the user who made the request
   
   - On the call, the user must present a valid **Driver’s License** to verify identity
6. Once verified, Paystand Support updates the user’s role to Admin

### What to expect

- Paystand notifies all Admin users when a Clerk requests Admin access

- Changes are only made after Admin approval and security verification

- The role change is completed once the requesting user’s identity is verified