Request Admin access – Paystand Help Center

Admin access gives full permissions in the Paystand Dashboard. Both Clerk and Admin users can request an upgrade to Admin.

Important

• Admin access provides full control, including bank updates and user management
• Requests must be reviewed and approved by existing Admin users
• Paystand schedules a verification call with the user for security purposes

Requesting Admin Access

1. Submit a request to Paystand Support, specifying which user needs Admin access

2. Support will send an email notification to all current Admin users

   • This email informs Admins that a new Admin request has been received

3. If any Admin user objects, they must reply to the email to deny the request

4. If Admins users agree, Paystand Support will schedule a security verification call

5. Paystand schedules a verification call with the user who made the request

   • On the call, the user must present a valid Driver’s License to verify identity

6. Once verified, Paystand Support updates the user’s role to Admin

What to expect

• Paystand notifies all Admin users when a Clerk requests Admin access

• Changes are only made after Admin approval and security verification

• The role change is completed once the requesting user’s identity is verified