The Direct Debit Guarantee – Paystand Help Center
- Internal Documentation - Process & Procedures - Support Process and Procedures - Support Internal Processes - How to Use Lyra — AI Reply Drafter - Merchant Communication Guidelines
- Paystand X - Getting Started - What is an ACH Chargeback?
- What is a Dispute?
- Provide Evidence for Disputes
- Request Admin access
- Change your Bank account
- How to Change the Time Zone on the Dashboard
- Branding Materials
- Payment Experience
- Managing Receivables
- Overview: Paystand X Dashboard
- Main Features - Set the Autopay Schedule and Retries
- Implementation - Import/Export Customers
- FAQs - CSV Import Limits
- Paystand Updates - What's new in Paystand - Pre-auth API documentation
- Ecommerce - Magento (AdobeCommerce) - Netsuite Reconciliation for Magento
- Acumatica - Getting Started - What is an ACH Chargeback?
- Network Portal - General - Network Portal — Payer Guide
- Merchant Experience - Features - Collection Plans
- Early Pay - Getting Started - How to Apply for Early Pay – Step-by-Step Guide
- Smart Check - Getting Started - Smart Check Overview
- Microsoft Dynamics 365 Business Central - FAQs - How to Keep the Paystand Extension Updated in Business Central
- Third-Party Extensions Affecting Paystand in Business Central
- What types of discounts are currently supported in the integration with MSDBC?
- Getting Started - What is an ACH Chargeback?
- What is a Dispute?
- Provide Evidence for Disputes
- Request Admin access
- How to Change the Time Zone on the Dashboard
- Branding Materials
- Access to your Paystand Dashboard
- Maximizing Efficiency with Paystand's Microsoft Dynamics Business Central Integration: Your Essential Guide
- Business Central Implementation Guide
- Accounting Cheat Sheet
- How To's - How to Configure Secondary Email Recipients for Invoice Notifications
- Main Features - Customer Filtering and Bulk Apply Overview
- Logo Redirect URL for Payment Experience
- Managing Customer Comments: Add, View, and Pin Notes
- Set the Autopay Schedule and Retries
- Allow external numbers in checkout links
- Using Credit Memos in the Paystand Checkout Experience
- Refunds & Disputes for Business Central
- Automated Cash Application and Deposit Reconciliation
- Pay Now directly from posted sales invoices
- Filter, Sort and Select receivables in your Paystand dashboard
- Push Payments - Push Payments - Push Payments
- Paystand Direct Integration - Dashboard Settings - How to Change the Time Zone on the Dashboard
- Understanding the Balances Tab in the Paystand Dashboard
- Generate Statements for Paystand Account
- User and Access Management - What is an ACH Chargeback?
- Scheduled Payments - How to edit a Schedule Payment
- Payment Reminders - How to create Payment Request
- Billing Portal - How to create a Billing Portal
- Bank and Account Management - Change your Bank account
- Payers and Payments - How to charge a payer's saved fund
- Paystand Updates - Service Notifications - Scheduled Downtime - December 18, 2022
- Getting Started - Dashboard Features - Send Bulk Email from the Customers Page
- How to assign a payment experience
- Paystand Email Notifications
- Understanding User Roles in the Paystand Dashboard
- Set the Autopay Schedule and Retries
- Why Am I Receiving Duplicate Payment or Refund Notifications?
- Managing Customer Comments: Add, View, and Pin Notes
- Paystand Platform Release Notes
- How to activate convenience fees?
- How to access the Paystand Dashboard?
- Payments - Common Payment Error Codes - Invalid Bank Routing Number
- Error: Minimum transaction amount ($1.00) not met
- Error: Payment exceeds due amount
- Transaction Failed: Card is inactive
- Transaction Failed: Card was declined
- Transaction Failed: Card was reported Stolen/Lost
- Transaction Failed: Insufficient funds
- Transaction Failed: The card is restricted
- Transaction Failed: Suspected fraud
- Transaction Failed: Transaction not permitted
- The card issuer is unable to honor the transaction. Please try a different card or retry in a couple of hours
- Error: Maximum approval amount limit exceeded
- The request failed due to an API error
- Payer not Found
- Transaction not Allowed
- Common Payment Issues
- Why is nothing happening when I click "Pay" on the checkout?
- Authentication Required
- Issuer Generated Error
- Invalid Amount
- This institution is currently undergoing maintenance. Please try again later.
- There was a problem with the resource
- Service Not Allowed
- Your card number is incorrect
- Zip Code Error Validation
- Request Denied
- Invalid Merchant
- Expired Card
- Sold to Another DFI
- Do Not Honor
- Generic Decline
- Making a Bank to Bank payment
- Statement Descriptors
- Why would a refund transaction be unsuccessful on the same card used for payment?
- Is there a payment limit?
- What payment methods will be displayed during the checkout process?
- How to cancel a payment?
- Making a Payment
- Why do Split Payments happen?
- What are split payments?
- Bank-to-Bank Payments: Overview, Best Practices & Limitations
- Understanding using Convenience Fees with Paystand
- Configuring Settings to Allow Paystand to Send Emails from Your Domain
- Understanding the Implications of Early Refunds and the ACH Protection Period
- International Payments & Multiple Currencies - Are there any restrictions on the types of debit cards accepted for multi-currency payments?
- Are there any restrictions on the types of credit cards accepted for multi-currency payments?
- What payment methods are allowed for multi-currency payments?
- Is there a minimum amount required for multi-currency checkouts?
- Are there any limitations or restrictions on credit card payments for international payers?
- What payment methods are accepted for international payers?
- Navigate the Help Center - How to submit Feedback
- Data Migration - Data Migration Guide NetSuite
- FAQs - Can I add additional recipients for dispute notifications?
- 1099 Form Request
- Canceling your Paystand Account
- What should I do if a customer is not receiving email notifications about their payment?
- Do payers receive a confirmation when they submit payment to us?
- Can I prevent ACH chargebacks from happening?
- Why do I have to pay a dispute fee if there was no successful transaction?
- Can I contest an ACH chargeback?
- What is an ACH Chargeback?
- How to generate a HAR file for troubleshooting
- When is the earliest I can initiate a refund on a payment?
- How do Credit Card Fees work?
- What is withdrawal?
- Managing Webhooks During Server Upgrades
- Email Troubleshooting Guide: Resolving Delivery Issues
- How do clearing times work?
- What is a Dispute?
- Why do I have multiple Transfer Reports today?
- Restricted Businesses (Payment Processing)
- High-Risk Merchant Lists and MATCH
- Security & Compliance - The Direct Debit Guarantee
- Dealing with Unidentified or Fraudulent Payments
- Setting Up 2FA
- What control do I have over my bank account and transactions?
- Is my bank account information secure when using Paystand?
- What information does Paystand have access to during the payment process?
- How does Paystand facilitate payments without controlling my bank account?
- How can I be assured that my financial information is safe when using Paystand?
- What security measures does Paystand have in place to protect my information?
- Can Paystand control my bank account?
- Paystand Security Overview
- Why is it necessary to enter my address information during the checkout process?
- How is my information secure using Paystand?
- Is Paystand secure to process my banking information?
- Paystand Platform Security
- Sending Sensitive Information Securely
- Smart Lockbox - Getting Started - Best Practices for Manually Matching Checks: Importance and Consequences
- Onboarding
- Paystand's SMART Lockbox
- Main features - Check Files Download
- Do's and Don'ts - Dos and Don'ts for SMART Lockbox
- FAQs - Is there a way to view individual items (scans) associated with a batch payment?
- After the customer sends a check, how long does it take for the funds to be in my bank account?
- Does SMART Lockbox process international check payments?
- Does SMART lockbox process checks from the IRS?
- Is there a fee for bounced or voided checks?
- What happens if the customer (payer) does not add the mail stop number?
- Do I get my own PO Address?
- How do you handle other documents included with the checks?
- Refunds for Smart Lockbox Transactions
- NetSuite SuiteApp Integration - Refunds and Disputes - FAQs - How long does it typically take to receive a refund?
- Can I get a refund for the fees related to a payment?
- How to refund the fees associated to a payment?
- How long it takes for a dispute to be resolved?
- Is the dispute settlement reflected in API?
- How much time does a payer have to dispute a charge?
- What is an ACH Chargeback?
- What is a Dispute?
- Provide Evidence for Disputes
- Why is an expense bank account required for handling disputes?
- Create a Journal Entry for Disputes in Netsuite
- Best Practices for Disputes & Chargebacks Netsuite
- Best Practices for Handling Disputes on Sales Orders
- Refund Best Practices for NetSuite
- Main Features - Smart Lockbox - Can I Apply a Check or Unapplied Payment to Multiple Customer Records?
- Manual invoice matching for checks
- Payer Instructions
- Mail Stop Number
- Automatic Invoice Matching
- Checkout - Can we disable the fees and saving from showing in the checkout experience?
- Dynamic Discounting - Dynamic Discounting
- Credit Memos - How to apply Credit Memos to an Invoice or Sales Order
- Fees - How to use Disable Fees
- Funds on file & Tokens - Transferring Payment Tokens Across Subsidiaries in NetSuite
- Paying by Project or Job in NetSuite with Paystand
- Grouped Invoices Support
- Admin & Configuration - Change your Bank account
- General Ledger & Reconciliation - How to identify voided payments in a transfer report?
- Payment Notifications - Payer's receipt
- Taking Payments - Sales Order (SO) - Virtual Terminal - Restricting the Virtual Terminal to Pre-Stored Payment Methods
- Paying a Sales Order (SO) using the Virtual Terminal
- Email Template - Adding an email address to the Customer Record
- Autopay - Removing the Autopay feature for a Sales Order
- Why is the Customer Deposit from the payer not reflected in the Sales Order?
- Why a Sales Order creates a Cash Sale?
- Handling Sales Order (SO)
- Invoice - Virtual Terminal - Saving new funds from Virtual Terminal
- Making Partial Payments for Invoices using the Virtual Terminal
- Disabling Transaction Fees for Invoice Payments using the Virtual Terminal
- Paying an Invoice using the Virtual Terminal
- How to pay all open invoices for the same customer at once in Netsuite
- Apply Credits using the Virtual Terminal
- Paying multiple invoices or Statements from the Virtual Terminal
- Email Template - Adding an email address to the Customer Record
- Autopay - Autopay Failure Reasons - Error: Maximum approval amount limit exceeded
- Autopay request already being processed.
- The card issuer is unable to honor the transaction. Please try a different card or retry in a couple of hours
- Transaction Failed: Transaction not permitted
- Transaction Failed: Suspected fraud
- Transaction Failed: The card issuer generated an error
- Transaction Failed: The card is restricted
- Transaction Failed: The account was closed
- Transaction Failed: The account number is invalid
- Transaction Failed: Invalid transaction or card restriction
- Transaction Failed: Insufficient funds
- Transaction Failed: Card was reported Stolen/Lost
- Transaction Failed: Card was declined
- Transaction Failed: Card is inactive
- Token not synchronized, please update from the customer
- There was an error verifying your invoice(s).
- Invalid Bank Routing Number
- Error: Payment exceeds due amount
- Error: Minimum transaction amount ($1.00) not met
- Error: Invoice(s) may already be paid
- Removing the Autopay feature for a Customer
- How to reprocesses Autopay failures
- How to tokenize a payment method for Autopay
- Autopay Netsuite
- How to set up an invoice to autopay eligible
- How to review the Autopay Logs
- Unapplied Payment - How to Unapply Payment from an Invoice
- Handling Invoice(s)
- Maximizing Efficiency with Paystand's NetSuite Integration: Your Essential Guide
- NetSuite Bundle Release Notes - NetSuite Bundle Release Notes
- User and Access Management - Request Admin access
- NetSuite FAQs - Troubleshooting Guide: "Checkout Unavailable" Error
- How can you tell the credit card was used by customer vs virtual terminal?
- Why is the Customer Deposit from the payer not reflected in the Sales Order?
- Is it possible to inactivate the Virtual Terminal to take payments for Quotes inside Netsuite?
- How to fix Duplicate Payments in Netsuite
- The payer confirms they have processed a payment, why can I not find the Payment in Netsuite?
- Why do I get a "Checkout is currently not available" when opening the Virtual terminal inside Netsuite?
- Sage Intacct Integration - Getting Started - Change your Bank account
- How to Change the Time Zone on the Dashboard
- Branding Materials
- Branding Your Checkout Experience
- Maximizing Efficiency with Paystand's Sage Intacct Integration: Your Essential Guide
- Guide to the Sage Settings Form
- Sage Intacct Implementation Requirements
- Payer Portal - How To's - How to upload a Contract file
- How to filter payables
- How to select a vendor
- How to download a transaction history CSV file
- Locate payment details of an invoice
- How to pay an invoice from Payer Portal
- How to download a PDF invoice
- Payer Portal Navigation and Features
- Log in to the Payer Portal
- Invite payers to the Payer Portal
- Troubleshooting Payer Portal
- Overview of Payer Portal
- Refunds & Disputes - What is an ACH Chargeback?
- User access and permissions - Request Admin access
- Credit memos - Credit memos
- Main Features - Collections Plan - Customer Filtering and Bulk Apply Overview
- Remove a customer from a Collections Plan
- Remove an invoice from Collections Plan
- Assign a Collections Plan to an invoice
- Assign a Collection Plan to a customer
- Create new Collection Plan
- Paystand Default Collection Plan
- Taking Payments - Logo Redirect URL for Payment Experience
- Invoicing - Invoice Attachments in Collections Emails
- AR Advances - Capture or Request an AR Advance
- Payment Reminders - Send statement for pending invoices
- Autopay - Set the Autopay Schedule and Retries
- Manage GL Accounts - Set up account labels in Sage Intacct
- Troubleshooting - Payments made through Paystand are not created in Sage
- FAQs - Split Payments in Sage Intacct
- Why don’t my aging reports match my transaction data?
- If there is a refund or a dispute will the invoice status change in Sage?
- Do you reconcile payments made outside of Paystand?
- Does Autopay allow for partial payments?
- Can bank transfers be used for monthly payments? Does the customer need to authorize each transfer by logging into their bank account every month?
- How does Paystand handle refunds in Sage?
- What happens when you take a payment with no invoice attached?
- How can I add invoices if I find any missing after the sync?
- Can activating (new) dimensions hamper automated reconciliation?
- Can I brand the email payment reminder?
- What happens if an invoice comes in without dimension values?
- Can I brand the email payment reminder?
- What happens to reconciliation if there is a duplicate payment?
- Can I update a customer's email address?
- Is there a penalty for handling refunds?
- When is the earliest I can initiate a refund on a payment?
- How often does Paystand handle bank reconciliations?
- Can I have multiple portals for each of my subsidiaries?
- Can the payment reminder be forwarded to another email to pay?
- Can the payment reminder be sent to multiple email addresses?
- Does Paystand take Bank Network payments over the Virtual Terminal?
- Do you have an account updater on the credit cards before they expire?
- Can activating (new) dimensions hamper automated reconciliation?
- Why does a payment made through Paystand get "stuck" in the Paystand clearing account?
- This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
- If there are any changes to the amount, date or frequency of your Direct Debit Paystand will notify you 2 working days in advance of your account being debited or as otherwise agreed. If you request Paystand to collect a payment, confirmation of the amount and date will be given to you at the time of the request
- If an error is made in the payment of your Direct Debit, by Paystand or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society
- If you receive a refund you are not entitled to, you must pay it back when Paystand asks you to
- You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
Prev Next
Table of contents
The Direct Debit Guarantee