### How to Refund a Check Payment

If you need to issue a refund for a Smart Lockbox transaction, you must handle the refund **outside of Paystand**.

You have two options:

- **Issue a refund by check:** Write and send a new physical check back to the payer for the refund amount.

- **Refund by another method:** If agreed upon with your payer, you may return funds using another payment method (for example, ACH, wire, or other approved method within your organization).

### Important consideration

Paystand does not support refunds for Smart Lockbox transactions. Refunds must be processed directly by your team, outside of the Paystand platform.

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#### Table of contents

Refunds for Smart Lockbox Transactions

- [Refunds for Smart Lockbox Transactions](https://support.paystand.com/hc/en-us/articles/40177599539739-Refunds-for-Smart-Lockbox-Transactions#refunds-for-smart-lockbox-transactions-0-0)
- [How to Refund a Check Payment](https://support.paystand.com/hc/en-us/articles/40177599539739-Refunds-for-Smart-Lockbox-Transactions#h_01K323B3RV9GATSFAH98KHH03G)
- [Important consideration](https://support.paystand.com/hc/en-us/articles/40177599539739-Refunds-for-Smart-Lockbox-Transactions#h_01K3VDWNK44Y5VWKQ1RY7NSK95)