Refunds for Smart Lockbox Transactions – Paystand Help Center

How to Refund a Check Payment

If you need to issue a refund for a Smart Lockbox transaction, you must handle the refund outside of Paystand.

You have two options:

• Issue a refund by check: Write and send a new physical check back to the payer for the refund amount.

• Refund by another method: If agreed upon with your payer, you may return funds using another payment method (for example, ACH, wire, or other approved method within your organization).

Important consideration

Paystand does not support refunds for Smart Lockbox transactions. Refunds must be processed directly by your team, outside of the Paystand platform.

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Table of contents

Refunds for Smart Lockbox Transactions

• Refunds for Smart Lockbox Transactions
• How to Refund a Check Payment
• Important consideration