Why Am I Receiving Duplicate Payment or Refund Notifications? – Paystand Help Center

If you’ve received the same Paystand payment or refund notification twice, it’s likely due to duplicate email entries in your customer settings. Here's how this works and how you can avoid it:

How Notification Emails Are Sent

On the Paystand Dashboard, under Settings → Customer Information, there are two relevant sections where email addresses can be entered:

1. Customer Information
   This section includes the primary email address used to communicate with your customer. Payment and refund notifications are automatically sent here.

2. Email Notifications
   This section is designed to send additional copies of notifications to other recipients (e.g., finance teams, backup contacts, etc.).

⚠️ Why Duplicate Notifications Happen
If you enter the same email address in both the
Customer Information and the Email Notifications sections,
the system will send two copies of each notification to that address—one for each field entry.

To avoid this, only add additional email addresses in the
Email Notifications section.

How to Avoid Duplicates

To prevent duplicate notifications:

• Only enter additional email addresses in the Email Notifications section.
• Do not repeat the email already listed in the Customer Information section.

This will ensure notifications are sent once per recipient, maintaining a clean communication flow for you and your team.

💡 Need Help?
If you have any questions about notification settings or need assistance updating them, please submit a support request.