### Process an unapplied payment

1\. Access the customer record and select the **Unapplied Payment** option.

2\. Choose the **Subsidiary**

3\. There are two options available: you can either process the payment on behalf of the payer by clicking **Make a Payment.**

Option two: **Request the Payment** through email to the payer.

4\. There are two options for the amount: you can set up a fixed amount in the Subtotal field

5\. Option two: Allows for an editable amount, enabling the payer to choose the amount they want to pay.

6\. Choose the desired fund or add a new one for the transaction.

7\. When processing unapplied payments, you can disable fees for the specific transaction. Once you’ve chosen the desired fund, the option to disable fees will appear as a checkbox. If you wish to disable fees, check the checkbox.

8\. Click **Continue**

9\. Click **Pay**

### Review unapplied payments on a Customer Record

1\. To review the unapplied payment, navigate to the **Sales** section.

2\. Click **Transactions**

3\. Click **All** on Type

4\. The payment record will be displayed in the list.

### Disable Fees on Unapplied payments.

This section will guide you through disabling fees specifically for unapplied payments. Offering greater control over transaction costs.

To activate this feature, contact your designated Customer Success Manager (CSM). For any technical concerns related to this feature, please [submit a request](https://support.paystand.com/hc/en-us/requests/new?ticket_form_id=5053454753947) to our support team.

1\. From the **Customer Record**, click the **Unapplied Payment** button

2\. Enter the payment amount in the **Subtotal** field.

3\. Choose the desired fund or add a new one for the transaction.

4\. Select the **Disable Fees** checkbox to deactivate fees

5\. Click **Continue**

6\. Select the **Pay** button to proceed with the payment

[Prev](https://support.paystand.com/hc/en-us/articles/37721494810395-Can-I-Apply-a-Check-or-Unapplied-Payment-to-Multiple-Customer-Records "Can I Apply a Check or Unapplied Payment to Multiple Customer Records?") Next

#### Table of contents

Unapplied payments

- [Unapplied payments](https://support.paystand.com/hc/en-us/articles/20430805656603-Unapplied-payments#unapplied-payments-0-0)
- [Process an unapplied payment](https://support.paystand.com/hc/en-us/articles/20430805656603-Unapplied-payments#h_01HFA6Z7JWK93F12K8JBV6E9VE)
- [Review unapplied payments on a Customer Record](https://support.paystand.com/hc/en-us/articles/20430805656603-Unapplied-payments#h_01HFAMFWBVAGR1R301SB57Q1ZE)
- [Disable Fees on Unapplied payments.](https://support.paystand.com/hc/en-us/articles/20430805656603-Unapplied-payments#h_01HGBFE9TSB2YYC0TRD26MNS0X)