### Troubleshooting Sign-Up Issues

**Step 1: Accessing the Sign-Up Link**

After making a payment, you have the option to sign up for the Payer Portal to gain full access to your account. Depending on the payment experience, the steps to sign-up might differ:

**OLD PAYMENT EXPERIENCE**

1. Click on **View your payment** on the payment confirmation page. You will be redirected to the payment receipt page.
2. Look for the **Sign Up** option in the right top corner, and click on it.

**NEW PAYMENT EXPERIENCE**

1. Once you finish a payment, you will directly land on the payment receipt page. Look for the Sign Up option in the right top corner, and click on it.

**Step 2: Ensure You're Using the Correct Link**

To successfully sign up for the Payer Portal, using the correct sign-up link is crucial. Make sure you are using the following link: [Sign up Portal](https://dashboard.paystand.com/v2/ap/signup-portal)

**Step 3: Logging In After Sign-Up**

Once you've completed the sign-up process, you can log in to your Payer Portal. Follow these steps to access your account:

1. Visit [Payer Portal Login](https://dashboard.paystand.com/v2/ap/login-portal).
2. Enter your email address and password.

### Troubleshooting Login Issues

If you encounter difficulties while trying to log in to your Payer Portal. Here are the steps to resolve common login issues:

**Step 1: Reset Your Password**

1. On the login page, click on the **Forgot Password?** link.
2. Enter the email address associated with your Payer Portal account.
3. Check your email inbox for a password reset link from Paystand.
4. Click on the link and follow the instructions to reset your password.

**Step 2: Contact Support**

If you've tried resetting your password and are still unable to log in, it's time to reach out to our dedicated support team. You can contact our support team by [submitting a request](https://support.paystand.com/hc/en-us/requests/new?ticket_form_id=5053454753947).

When contacting support, please include as much information as possible about your issue. This will help our team assist you more effectively.

[Prev](https://support.paystand.com/hc/en-us/articles/43451218851099-Invite-payers-to-the-Payer-Portal "Invite payers to the Payer Portal") [Next](https://support.paystand.com/hc/en-us/articles/13655098378267-Overview-of-Payer-Portal "Overview of Payer Portal")

#### Table of contents

Troubleshooting Payer Portal

- [Troubleshooting Payer Portal](https://support.paystand.com/hc/en-us/articles/19010786171675-Troubleshooting-Payer-Portal#troubleshooting-payer-portal-0-0)
- [Troubleshooting Sign-Up Issues](https://support.paystand.com/hc/en-us/articles/19010786171675-Troubleshooting-Payer-Portal#h_01HB95FSMVMK9XFFVWFVVXSVT4)
- [Troubleshooting Login Issues](https://support.paystand.com/hc/en-us/articles/19010786171675-Troubleshooting-Payer-Portal#h_01HB95FSMV397NTN6BS91C06V2)