Best Practices for Disputes & Chargebacks Netsuite – Paystand Help Center
Journal Entry Disputes
1. Go to the Payment Record and Unapply Invoice from Payment.
2. Create a manual Journal Entry
- Debit Account Receivable GL account and look for the customer name in the drop-down list under
NAME.
- Credit Bank/ Undeposited Funds GL account and look for the customer name in the drop-down list under NAME.
3. Apply the payment to the Journal Entry by going to Page: Accept Customer Payment, look for the customer in the drop-down list, and apply that JE.
Click the Search field.
1. Click Accept Customer Payments
2. Select the Customer from the drop-down menu
3. Select the Apply checkbox
4. Click Save.
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Best Practices for Disputes & Chargebacks Netsuite