How to process a Refund in the Paystand Dashboard – Paystand Help Center

This process is only for merchants with a Paystand Direct and Advance Direct Integration

You have the ability to process refunds from the Paystand Dashboard. The refund box field will be available once the payment has been cleared and the clearing time has passed.

Refund Process

  1. Navigate to Paystand Dashboard

  2. Click Transactions

  3. Click the Payment ID you want to Refund

  4. Enter the amount you want to refund back to the payer.

  5. Click Refund

How to verify the Refund was processed

  1. Click Refunds

  2. The Refund tab will show all processed refunds

Once a refund has been processed, it cannot be canceled or voided.

Refund Timeline

Refunds can take up to 48 business hours to be deposited to the payer account.

If the refund is processed before 2:00 PM PST, the payer will receive the refund on the same day.

If the refund is processed after 2:00 PM PST, the payer will receive the refund the next business day.