### Error Code

Transaction Failed: Transaction not permitted

### Issue

This message indicates a rejection of the credit card provider or bank issuer for unspecified reasons. it suggests that the bank will not approve this transaction. The payer must contact their bank for further assistance.

### Resolution

There are two ways to resolve the declined payments. The first step would be to retry the payment method as follows:

- Add a new payment method [How to tokenize a payment method for Autopay](https://support.paystand.com/hc/en-us/articles/11269679677211)
- Retry the existing payment method [How to reprocesses Autopay failures](https://support.paystand.com/hc/en-us/articles/11273157564315)

[Prev](https://support.paystand.com/hc/en-us/articles/10995224505627-The-card-issuer-is-unable-to-honor-the-transaction-Please-try-a-different-card-or-retry-in-a-couple-of-hours "The card issuer is unable to honor the transaction. Please try a different card or retry in a couple of hours") [Next](https://support.paystand.com/hc/en-us/articles/10842690886555-Transaction-Failed-Suspected-fraud "Transaction Failed: Suspected fraud")

#### Table of contents

Transaction Failed: Transaction not permitted

- [Transaction Failed: Transaction not permitted](https://support.paystand.com/hc/en-us/articles/10994197931419-Transaction-Failed-Transaction-not-permitted#transaction-failed-transaction-not-permitted-0-0)
- [Error Code](https://support.paystand.com/hc/en-us/articles/10994197931419-Transaction-Failed-Transaction-not-permitted#error-code-0-1)
- [Issue](https://support.paystand.com/hc/en-us/articles/10994197931419-Transaction-Failed-Transaction-not-permitted#issue-0-2)
- [Resolution](https://support.paystand.com/hc/en-us/articles/10994197931419-Transaction-Failed-Transaction-not-permitted#resolution-0-3)