### Error

Token not synchronized, please update from the customer

### Issue

There is an issue with the current token.

### Resolution

Retry the existing payment method [How to reprocesses Autopay failures](https://support.paystand.com/hc/en-us/articles/11273157564315)

[Prev](https://support.paystand.com/hc/en-us/articles/10842159355163-Transaction-Failed-Card-is-inactive "Transaction Failed: Card is inactive") [Next](https://support.paystand.com/hc/en-us/articles/10842061655451-There-was-an-error-verifying-your-invoice-s "There was an error verifying your invoice(s).")

#### Table of contents

Token not synchronized, please update from the customer

- [Token not synchronized, please update from the customer](https://support.paystand.com/hc/en-us/articles/10842135612187-Token-not-synchronized-please-update-from-the-customer#token-not-synchronized-please-update-from-the-customer-0-0)
- [Error](https://support.paystand.com/hc/en-us/articles/10842135612187-Token-not-synchronized-please-update-from-the-customer#error-0-1)
- [Issue](https://support.paystand.com/hc/en-us/articles/10842135612187-Token-not-synchronized-please-update-from-the-customer#issue-0-2)
- [Resolution](https://support.paystand.com/hc/en-us/articles/10842135612187-Token-not-synchronized-please-update-from-the-customer#resolution-0-3)